20.6.16
【Catering Review】我目前为止遇到最差劲的自助业者 Orange Catering Klang, Malaysia
朋友同事听到我要到云顶高原上出席婚礼都好生羡慕, 就连我自己其实也抱着蛮大的期待前往。
毕竟Buffet Style 的Garden Wedding, 有别于一般传统华人酒楼的婚宴, 宾客可以自由走动, 挑自己爱吃的食物, 相较于静静坐着等待食物捧上来有趣得多. 可是这一次的Buffet, 却让大家都失望而归。
首先，说好的七点开席，宾客们差不多到齐了，但食物并还没完全准备好。宾客们只能围绕着那几盘准备好的食物进行自助， 所以造成大排长龙，看见现场的人龙，有老有幼， 我们这些“年轻力壮”的只好在一旁等候。
等待的当儿我发现补充食物的速度真的超级慢，人龙也越来越长， 不提那些原本就已经是空盘的，更过分的是，一个小时的时间过去了， 竟然没一桌是全部宾客都是有食物吃的。
等队伍散去以后， 我和妹妹两个人前去，准备拿食物的时候，发现每一盘一打开，都是空空的，只剩些许的炒饭和意大利面，不怪得没有人排队了。拿了两汤匙的炒饭和最后一口的意大利面，带着“期待自助盘上的菜还会被添满”的心情，默默地吃、默默地等着。
说起食物，炒饭的味道不过不失，意大利面完全没有味道，是忘了放盐吗T.T？吃了真的好伤心哦。
拿食物的时候发现桌上的餐单有Stuffed shell crab，我的最爱耶！所以吃了很伤心的主食，还特地在那逛来逛去寻找我的最爱，却连影子都没看到，因为它再也没有被添加过。（虾米？
才那么一个小时就要收场了吗？）
才那么一个小时就要收场了吗？）
真不巧的是当晚下起大雨，外面的烤羊哥和烤沙爹哥都才手忙脚乱得搭帐篷。后来，我在厨房看到有一位厨师在煮蘑菇汤，就只有一位，真的很好奇其他的大厨去了哪里？两百个宾客的宴席欸？！就只有一位厨师在撑场？？
后来才知道当晚其实有3道开胃菜、7道主餐、2道甜点、水果沙拉和额外添加的烤羊、蘑菇汤、沙爹、咖喱鸡和ABC冰品。可是我却只是吃到两样食物和一碗蘑菇汤 。这还真是我第一次吃自助餐是感觉自己没吃饱的，亏我到台湾吃自助餐时还被台湾的朋友说是小鸟胃吃很少。
天还没黑，食物就没了
就算我去别的自助餐，也没看到过一开始就盘子空荡荡的，如果不是一早就到，还以为自己来得太迟，全都收场了。而且就算是空盘， 通常也只是会单样或者两三样吃完，可这全都吃光了。是全部太好吃吗？（我不觉得咯）
总而言之，当天的晚餐吃饱的应该没几个。可是通常我们也不会把这一件事直接投诉主人家，毕竟是喜事。可是主人家问我了，所以我在这里诚实的说了。
这次orange catering的承办的自助餐真的很没有专业水准。
第一，时间管理乱糟糟
七点正开始，要准备食物，厨房工作人员不是应该两三点就要到场了吗？印象中是迟过四点半才到。
第二，下雨了才手忙脚乱
烤羊烤沙爹各种大露天下进行的活动，不是应该有备而来吗？而且那天下午才下过大雨，不是早该想好天气或许会不好。下雨的时候才手忙脚乱搭帐篷，这些事不是应该一早就做好的吗？。囧
第三，添菜速度超慢
掀开了七大盘，有五盘是空的，我们的心也是空空的。
第四，厨师太少
厨房工作的我看见只有一位（当然我只说我看见的）一个人既要顾火候、又要调味，而且还是比平常紧迫（外面都是空盘）的情况，食物的品质自然也不是那么理想啦。我喝的那一碗蘑菇汤虽然材料足，可是却淡了些。炒饭中规中矩，意大利面没味道，其他食物没办法评价，因为从头到尾连影子都没看到。
很巧的说，和我一起出席这场婚宴的人，其实也有同感。
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天啊！ 我觉得婚礼的新人好可怜，当然客人也很可怜！
ReplyDelete自助餐本来的意义就是可以自己拿喜欢的食物， 通常准备的都是多到给客人打包带走的，
虽然浪费食物真的不好，但食物拿捏应该要更好一点吧！ 给客人饿肚子真的对新人太不尊重了！
是啊，一般上自助餐都是会有剩下的。
Delete可这刚开始不久就几乎全部空盘了。
如果给新人知道了应该会气哭啊? 怎么能有那么不道德的 catering 呢? 自助餐空空的...没话说了, 真的有点过分
ReplyDelete就是啊，主人家知道了也很不开心，来的客人没吃饱，完美的婚礼被搞砸了。
DeleteCatering真的要慎选。
真的很糟糕耶，新人应该会很伤心吧，婚宴竟然被搞砸成这样子
ReplyDelete是啊，他们都很难过。
DeleteFeedback了又不受理。
OMG，很可憐新人！
ReplyDelete他們肯定也對出席的賓客感到抱歉啊！
若果是我肯定難過到想哭！
最可怜的是向该公司反映了，他们竟然觉得自己一点错也没有。
Delete这时候真的是想哭了。
对当晚的状况，他向新人的解释竟然是新人请了很多远方的客八，远道而来饿了，食量大增。农暦七月未到那跑出那么多饿鬼。鬼话连编。
ReplyDelete其实新人之前没有survey好这家Catering吗？毕竟FB有超过100个1星评价而且总评价只有2.1星（第一次看过那么糟糕的rating），我想就算全城没Catering我也不会以身犯险吧？
ReplyDelete没想到这种Catering服务也能继续生存...
大家应该适合我一样感同身受了，所以就有了这些评价。
Delete我觉得在服务业，学会听听顾客的声音是很重要的。
他们到现在好像对于这件事也爱理不理。
awful experience....you see long queue, when no queue, the tray is empty
ReplyDelete哈哈！就是有人中招才评论1分嘛！不想他人也遭殃，我也去採了一个星！不然就要像我那样饿肚子，还被orange说我们这些客人吃很多哦！
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